Inside out and Upside down: a Case Study on the Harsh Realities of Going Virtual

Have just received a copy of this paper by Louk Box. Although it's a few year's old now, it remains truly inspiration for information professionals. It describes how ECDPM was turned 'inside out and upside down':

Many small organisations face the challenges of rapid adaptation to the demands of the “information society”. This paper presents a reflection on the changes made in one such organisation, ECDPM.... It is argued that the organisation needs to turn itself “inside out”, by bringing its internal communication system into an external network. This requires that it also turns itself upside down, by giving great responsibilities to people who have traditionally worked at the very base of the organisation: documentalists and information specialists.